Warranty & returns
We supply both original pulled parts and new replacement parts, and we test everything before it leaves. This page explains what our warranty covers, what it does not, and how to start a claim.
Before dispatch
- Every part is functionally tested on the matching drone platform or a test bench before packing.
- Camera modules, gimbals and motors are checked for image output, stabilisation and abnormal noise.
- Boards and connectors are inspected for corrosion, bent pins and prior repair marks.
Part grades
- Pulled / used original: removed from a donor aircraft, fully functional, may show cosmetic marks from prior use. Cosmetic condition is not covered by warranty.
- New replacement: new aftermarket or OEM-spec part, unused.
- The grade is stated on each product page. If you are unsure, ask before ordering.
Warranty period
- 7 days from the arrival date, covering functional defects only.
- Claims must be reported within the warranty period with photo or video evidence.
- Remedy is replacement of the part, or a refund when a replacement is not available.
Dead on arrival (DOA)
- Report DOA within 7 days of delivery, with an unboxing video or clear photos.
- We cover return shipping for confirmed DOA cases and send a replacement or issue a refund.
Not covered
- Damage caused by incorrect installation, wrong voltage, reversed polarity or short circuits.
- Crash damage, water ingress, fire or other physical damage after delivery.
- Parts that have been soldered, modified, programmed or repaired by the buyer.
- Normal wear and tear, and cosmetic marks on pulled parts.
- Compatibility problems where the buyer ordered without confirming the drone model.
How to start a return
- Contact us on WhatsApp or email with your order number, the part, and photos or video of the issue.
- Wait for an RMA number and return instructions. Parcels returned without an RMA cannot be processed.
- Ship the part back in its original anti-static packaging with all accessories.
- We test the returned part on arrival and confirm the outcome within 3 business days.
Return shipping cost
- Confirmed quality problems: we cover return shipping and send a free replacement.
- Returns for reasons other than a defect (wrong part ordered, no longer needed): the buyer covers return shipping, and a 15% restocking fee applies.
Need help?
Questions about anything on this page? Reach us on WhatsApp or by email — we reply within 24 hours on business days.